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Rental Terms and Conditions

Confirmed Reservations:
At the time of your booking a 50% deposit is required to hold your reservation. The full balance is due 60 days prior to your arrival. Reservations made within 60 days of your arrival are due at the time of the booking.
Damage Deposits:
All properties require either $500 – $1000 damage deposit. This is pre authorization taken 3 days prior to arrival. The hold will be released 3 days from the day you depart given there is no damage done to the property, no evidence of smoking was found, and all garbage, recycling and excess food was removed at check out.
Cancellation Policy:
Please note that all bookings within 60 days of arrival are considered final and all payments are non-refundable. Cancellations prior to 60 days from your arrival date are accepted and your deposit is fully refundable less the processing fees. Adverse snow conditions, wildfires, flight cancellations, airport or road closures, war or acts of terrorism, illness, bereavement, exigencies of business cannot be accepted as reasons for cancellation. If Wildfires are present in the area we do not offer refunds due to weather conditions or smoke in the air. Refunds will be provided if an evacuation order has been given to your specific address, processing fees will also be deducted from the amount refunded. If an evacuation alert has been provided to your address, and you feel more comfortable leaving we will give you a 50% refund (less processing fees also) for the nights not used. Northern Host Rentals recommends purchasing third party travel/cancellation insurance.
Most of our homes are not able to accommodate Pets of any kind unless agreed to in advance. If Pets are found to be present without consent, a fee of $300 will apply. If agreed upon a nightly pet fee will apply and larger damage deposit required. Pets must remain off furnishings and excess pet hair to be removed and cleaned prior to departure. Pets must never be left unattended in the home unless they are in a secure and gated area. Pet owners must practise the highest responsible care and pick up after their pet in all areas.
Maximum Occupancy:
The maximum number of guests who may stay overnight in the property is the number agreed upon at the time of the booking. No additional overnight guests are permitted unless agreed upon.
Our properties have one (or more depending on the home) designated parking spots available for each property. Parking instructions are provided with each home. Homes do not have unlimited parking capabilities. Please ensure if you are driving an over height vehicle that you have enquired about Parking options. 90% of our properties in Osoyoos do not provide parking for boat trailers, we provide locations on where to launch your boat and where to park your boat trailer. Vehicles with oil found leaking on driveways will be held responsible for the clean-up fees to remove the oil.
We have select properties that offer a boat slip with their home please enquire if you are planning to bring a boat and require moorage. Otherwise, we can also provide information for day parking or weekly parking for your boat and trailer through third party location.
Golf Carts:
Golf Cart Rentals are made available through a third party and recommended for properties in The Cottages on Osoyoos Lake. Please make your reservation the same day you book your property as Golf cars do sell out fast. Some properties may provide the Golf Cart rental with their rental and other properties provide the option to rent. The Cottage rules, regulations and bylaws must be adhered too with regards to Golf Cart rentals, min age drivers and responsible usage of them.
Check in / Check out:
Check-in time is 4pm. We cannot accept earlier check-ins without prior approval. Check-out time is 10am and we cannot accept later check-outs without prior approval at least 48 hours before the time of check out. Absent such approval, if you have not completely checked out of the property by 10am we are required to charge a late check out fee of $50 from your damage deposit. The cleaners must be able to access the driveway and or home/condo by 10:05am clear of any luggage, guests and vehicles.
Min Age Policy:
Your party configuration must be the same as when you booked the property. Minimum age policy applies to all homes 25 years.
Excessive noise will not be tolerated at any time of the day. Our properties are situated in quiet residential neighbourhoods and quiet residential buildings. No parties or playing loud music is permitted, and between 10 pm and 7 am no noise should be heard outside the property. Your security deposit will be forfeited in its entirety if we receive any noise complaints.
The property will be professionally cleaned for your arrival. Additional cleaning and laundry services during the stay are provided only upon payment and agreement prior to arrival. Adequate towels/ beach towels are provided for each home relative to how many guests. Should you have any concerns about the cleaning please contact us immediately upon arrival so we can remedy the situation as soon as possible.
Hot Tub Servicing:
Hot tubs are serviced regularly, but no guarantees are offered in respect of the temperature, water quality, water jet performance or usability of any hot tub offered as part of this rental agreement. If you experience any problems with the hot tub we will send a technician to address the problem as soon as we can, however delays may be experienced in restoring hot tubs to working order.
Special Offers throughout the Year:
If you would like to receive special offers throughout the year, please sign up for our Special Offer Emails at the bottom of the website.
Liability Clause:
Northern Host Rentals accepts no responsibility for liability associated with theft, accident, injury, death, damage, delay or distress that may arise during your stay, or from the use of any trails/ exterior area that may give access to the property, whether or not arising from negligence on the part of Northern Host Rentals, or the owners of the property you are renting.